Client Service Representative

VCA Animal Hospitals, Inc; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. in Dallas seeks a full-time Receptionist/CSR to join our front desk team.

You will greet clients, answer phones, schedule appointments, and help maintain client records with compassion for both people and pets. The ideal candidate is friendly, professional, computer-savvy, and able to handle busy periods, weekend shifts, and multiple tasks while delivering excellent client service and accurate transactions.

Qualifications

• Experience in customer service is required.
• Veterinary experience is helpful but not required.
• Must be able to handle busy periods and weekend shifts.
• Ability to communicate professionally with clients and team.

Responsibilities

• Answer phones and manage multiple telephone lines.
• Schedule appointments for multiple doctors and discuss services.
• Discuss available products and services with clients.
• Maintain and manage client medical records and transactions.
• Assist with daily financial transactions and front-office duties.

Skills

Customer service

Communication

Front desk

Computer skills

Job description

Receptionist / Client Service Representative / CSR

We are looking for a full time receptionist to join our team. We rely heavily on our front office to guarantee we are exceeding our mission to ensure your pet’s health is our top priority and excellent service is our goal. With every opportunity, we aim to provide an exceptional client service experience and unparalleled patient care. If you enjoy working with people and animals, then this might be the right place for you.

Because we are so dedicated to providing our clients with the best service possible, the candidate must be outgoing, polite, and friendly. He or she must be comfortable working with computers, and staying abreast on changes and advancements in technology. He or she must be able to maintain a positive attitude while working with clients and fellow employees. Working well with others is necessary to function smoothly in this atmosphere. He or she must communicate professionally, clearly, and in a friendly manner both written and verbally. He or she must be able to handle multiple telephone lines as well as daily financial transactions, managing an appointment schedule for multiple doctors, discussing available services and products with clients and managing medical records.

Some heavy lifting is required as well as regular thorough cleaning. Veterinary experience is very helpful but not required. Experience in any area of customer service is required as well as some Saturday shifts and flexible availability.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com