Pet Care Client Service Expert

VCA Animal Hospitals, Inc; Metairie (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to be the face of the practice, greeting clients and guiding them and their pets through visits. The CSR will handle scheduling, payments, and follow-up calls, while educating owners on basic pet care and products.

The role emphasizes high professional standards, client trust, and supporting hospital operations in a fast-paced environment.

Qualifications

• Experienced Client Service Representative.
• Strong customer service and communication skills.
• Ability to explain fees, process payments and assist clients with products.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.
• Maintain medical records, charts and correspondence.
• Keep the facility neat and clean at all times.

Skills

Customer service

Greet visitors

Answer phones

Appointment scheduling

Explain fees

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to be the face of the practice, greeting clients and guiding them and their pets through visits. The CSR will handle scheduling, payments, and follow-up calls, while educating owners on basic pet care and products.

The role emphasizes high professional standards, client trust, and supporting hospital operations in a fast-paced environment.