Pet Care Client Services Specialist

VCA Animal Hospitals, Inc; Colonial Heights (VA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical & dental

Pet discounts

401(k)

Paid vacation

Job summary

VCA Animal Hospitals, Inc. is hiring a Client Service Representative to be the welcoming face of the practice, handling appointment scheduling, payments, and client education.

The role emphasizes delivering outstanding service to pet owners and coordinating with the veterinary team. The CSR will manage guest flow, answer inquiries, and support product recommendations while maintaining accurate records and a tidy reception area.

Qualifications

• Experience in customer service and handling customer inquiries.
• Strong communication and interpersonal skills for client-facing work.
• Ability to explain services and processing fees clearly to clients.

Responsibilities

• Greet clients and manage check-in/check-out for visits.
• Answer calls, schedule and confirm appointments.
• Educate clients on products and services and process payments.
• Manage medical records and documents with care.
• Maintain a clean and organized reception area.

Skills

Customer service

Phone etiquette

Scheduling

Payments processing

Tools

CRM software

Job description

VCA Animal Hospitals, Inc. is hiring a Client Service Representative to be the welcoming face of the practice, handling appointment scheduling, payments, and client education.

The role emphasizes delivering outstanding service to pet owners and coordinating with the veterinary team. The CSR will manage guest flow, answer inquiries, and support product recommendations while maintaining accurate records and a tidy reception area.