Pet Care Client Experience Specialist

VCA Animal Hospitals, Inc; East Harwich (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet visitors, answer phones, guide clients and their pets to exam rooms, and manage medical records with care.

You will schedule appointments, handle payments, recommend products and services, and educate clients on pet care. We offer competitive compensation and a comprehensive benefits package including medical, dental, vision, paid time off, and employee

Qualifications

• Experience in customer service is required.
• Excellent communication and interpersonal skills.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet visitors, answer phones, guide clients and their pets to exam rooms, and manage medical records with care.

You will schedule appointments, handle payments, recommend products and services, and educate clients on pet care. We offer competitive compensation and a comprehensive benefits package including medical, dental, vision, paid time off, and employee