Pet Care Client Services Specialist

Pet Services of Washington, P.S.; California; On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k)

Pet care discounts

Job summary

Pet Services of Washington, P.S. in California seeks a friendly client service associate to greet visitors, answer phones, schedule exams, and guide pets to exam rooms.

You will process payments, explain fees, and promote products and services, including prescriptions, while educating clients on basic pet care. The role requires at least one year of customer service, excellent listening skills, and the ability to lift up to 40 lbs.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people—awareness and understanding of others' reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• Ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
• Some veterinary experience is preferred.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and reaching out to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and pet care.
• Perform basic triage over the phone to determine medical urgency of appointment requests.
• Manage medical records, charts, reports and correspondence.

Skills

Customer service

Listening

Communication

Problem-solving

Decision-making

Information integration

Microsoft Office

Flexibility

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Pet Services of Washington, P.S. in California seeks a friendly client service associate to greet visitors, answer phones, schedule exams, and guide pets to exam rooms.

You will process payments, explain fees, and promote products and services, including prescriptions, while educating clients on basic pet care. The role requires at least one year of customer service, excellent listening skills, and the ability to lift up to 40 lbs.