Pet Care & Client Services Specialist

Pet Services of Washington, P.S.; Emmaus (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

401(k) plan

Pet discounts

Job summary

Pet Services of Washington, P.S. is seeking a client-focused receptionist to support a busy veterinary team in Emmaus, PA. The role involves greeting clients, handling phones, guiding pets and owners to exam rooms, and scheduling visits.

The position requires strong communication, compassion for animals, and the ability to manage medical records and basic payments. Some evenings, weekends, and holidays may be required.

Qualifications

• Minimum 1 year of customer service experience.
• High School Diploma or GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people.
• Ability to lift up to 40 lbs and handle pet-related hazards.
• Willingness to work non-traditional hours, including nights, weekends and holidays.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and outreach to prospective clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal care and non-medical pet care.
• Manage medical records, charts, reports and correspondence.

Skills

Customer service

Communication

Listening skills

Compassion

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Pet Services of Washington, P.S. is seeking a client-focused receptionist to support a busy veterinary team in Emmaus, PA. The role involves greeting clients, handling phones, guiding pets and owners to exam rooms, and scheduling visits.

The position requires strong communication, compassion for animals, and the ability to manage medical records and basic payments. Some evenings, weekends, and holidays may be required.