Pet Care Client Services Coordinator

Marsveterinary; Leominster (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental & Vision coverage

Employee discounts

Job summary

Banfield Pet Hospitals in Leominster, MA is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team and deliver friendly, efficient service. You will handle client intake, scheduling, invoicing, product sales and education on wellness plans, with a focus on accuracy and warm communication.

The role requires multitasking, fluent English, and a positive, professional demeanor; weekend/evening hours may be required and a comprehensive benefits package is

Qualifications

• High School Diploma or equivalent preferred.
• Excellent communication and organizational skills.
• Fluency in English with strong verbal and written skills.

Responsibilities

• Greet and assist clients and pets; facilitate smooth flow through hospital.
• Enter patient information and history accurately; manage documentation.
• Assist with scheduling, invoicing, and product sales as needed.
• Educate clients on Optimum Wellness Plans and hospital services.
• Maintain accurate balances and assist with opening/closing procedures.
• Support otherwise assigned administrative duties.

Skills

Multi-tasking

English fluency

Organizational skills

Problem solving

Client service

Communication

Numerical ability

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Client management software

Job description

Banfield Pet Hospitals in Leominster, MA is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team and deliver friendly, efficient service. You will handle client intake, scheduling, invoicing, product sales and education on wellness plans, with a focus on accuracy and warm communication.

The role requires multitasking, fluent English, and a positive, professional demeanor; weekend/evening hours may be required and a comprehensive benefits package is