Client Service Representative

VCA Animal Hospitals, Inc; Denver (CO); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

CVCSR certification

Continuing Education (CE)

Cross-training across services

Leadership development

Mentorship

Career advancement

Job summary

VCA Alameda East Veterinary Hospital is seeking a friendly, patient-focused Client Service Representative for day shifts. You’ll be the welcoming face, manage phone calls, schedule appointments, and help clients understand care options for their pets.

A passion for animals and strong communication are essential as you support the veterinary team and enhance the client experience. You’ll grow professionally through continuing education, cross-training, and mentorship, with opportunities to pursue

Qualifications

• Experience in veterinary or healthcare customer service is preferred.
• Ability to stay calm under pressure in a fast-paced hospital environment.
• Strong communication skills and professionalism in person and on the phone.
• Willingness to learn and grow through continuing education and mentorship.

Responsibilities

• Greet clients and their pets warmly and professionally.
• Answer multi-line phones and assist clients with empathy.
• Schedule appointments and coordinate emergencies and specialty visits.
• Explain treatment estimates and process payments accurately.
• Educate clients about hospital services and preventive care.
• Collaborate with veterinarians, technicians, and leadership to ensure a great client experience.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Team player

Animal care empathy

Tools

Phone system

EMR software

Scheduling software

Job description

Client Service Representative (Day Shift)

Be the reason someone feels supported during one of their pet's most important moments!

At VCA Alameda East Veterinary Hospital, we believe exceptional patient care begins with exceptional client service. Every interaction matters, and our Client Service Representatives are often the first smile, reassuring voice, and lasting impression our clients experience.

We're looking for an energetic, compassionate, and customer-focused professional who thrives in a fast-paced environment and is passionate about helping both people and their pets. More importantly, we're looking for individuals who are excited to grow their career in the veterinary industry.

At Alameda East, we don't just hire Client Service Representatives—we invest in them. Through continuing education, mentorship, cross-training, and support for becoming a Certified Veterinary Client Service Representative (CVCSR), you'll have opportunities to build your knowledge, develop professionally, and grow alongside one of VCA's premier emergency and specialty veterinary hospitals.

If you're looking for more than just a job—we'd love to meet you!

Why We Need You

As the face of VCA, our Client Service Representatives set the tone for every client and patient experience. You will serve as a trusted resource and goodwill ambassador while helping create a welcoming, compassionate, and efficient environment for our clients, patients, and hospital team.

Every day, you'll play an essential role in building lasting relationships, supporting our medical teams, and ensuring every client feels informed, supported, and cared for throughout their visit.

What You'll Do

• Providing exceptional customer service by warmly welcoming clients and their pets.
• Creating a positive first impression while building trust and lasting relationships with clients.
• Answering multi-line phones and assisting clients with professionalism and empathy.
• Scheduling appointments and coordinating emergency and specialty visits.
• Making outbound calls for appointment confirmations, follow-up care, and client communication.
• Preparing and maintaining accurate medical records, reports, and correspondence.
• Presenting and explaining treatment estimates, processing payments, and supporting financial transactions.
• Educating clients about hospital services, preventive care, and available resources.
• Working collaboratively with veterinarians, technicians, and hospital leadership to provide an exceptional client experience.
• Resolving client concerns with compassion, professionalism, and diplomacy.
• Maintaining a clean, organized, and welcoming hospital environment.

What Makes You a Great Fit

• Passionate about providing exceptional customer service.
• Friendly, compassionate, and enjoys helping both people and animals.
• Calm under pressure and able to multitask in a fast-paced emergency and specialty hospital.
• A strong communicator with excellent phone and computer skills.
• Organized, dependable, and detail-oriented.
• A collaborative team player with a positive attitude.
• Eager to learn, grow, and build a long-term career in veterinary medicine.
• Excited to participate in continuing education and professional development opportunities.

Veterinary experience is preferred, but candidates with backgrounds in healthcare, hospitality, retail, or other customer-focused industries who are passionate about veterinary medicine are encouraged to apply.

Grow Your Career With Us

At VCA Alameda East Veterinary Hospital, we believe learning never stops.

• Certified Veterinary Client Service Representative (CVCSR) certification
• Continuing Education (CE) opportunities
• Cross-training throughout Emergency, Specialty, and General Practice services
• Leadership development opportunities
• Mentorship from experienced veterinary professionals
• Career advancement within VCA Animal Hospitals

If you're looking for a hospital that will invest in your future, you'll find it here.

Compensation

$19.84–$22.00 per hour

Compensation Is Based On Experience, Certification, Skills, And Qualifications.

Why You'll Love Working Here

At VCA Alameda East Veterinary Hospital, you'll join a collaborative team that is passionate about delivering exceptional medicine and compassionate care. We support one another, celebrate professional growth, and believe every team member contributes to our mission of improving the lives of pets and the people who love them.

Whether you're beginning your veterinary career or looking to continue growing within the profession, you'll find meaningful opportunities to learn, contribute, and make a difference every day.

Ready to grow with us? We'd love to hear from you.

To be considered for this position, please apply by November 18, 2026.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com