Pet Care Client Service Pro: Warm, Efficient CSR

destinationpet; Scottsdale (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted pet insurance

DailyPay access

Job summary

Destination Pet is seeking a friendly Client Service Representative for our Raintree Pet Resort and Medical Center location. You will greet clients, manage phone inquiries, schedule appointments, and handle payments with accuracy, all while supporting veterinarians and care teams.

The ideal candidate brings veterinary or healthcare client-service experience, superb communication, and strong organizational skills.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computers and practice management software.
• Professional appearance and demeanor, with genuine compassion for pets and their owners.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital's standards for client confidentiality and service excellence.
• Other duties as assigned.

Skills

Client service

Communication

Multitasking

Organization

Computer proficiency

Tools

Practice management software

Job description

Destination Pet is seeking a friendly Client Service Representative for our Raintree Pet Resort and Medical Center location. You will greet clients, manage phone inquiries, schedule appointments, and handle payments with accuracy, all while supporting veterinarians and care teams.

The ideal candidate brings veterinary or healthcare client-service experience, superb communication, and strong organizational skills.