Pet Care Client Experience Specialist

VCA Animal Hospitals, Inc; Yardley (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

VCA Animal Healing Center is seeking an experienced Client Service Representative to be the face of the practice, greeting clients and their pets, answering phones, guiding them to exam rooms, and handling scheduling and follow-ups.

The role involves explaining fees, processing payments, recommending products and services, and educating clients on general animal care. The CSR also maintains medical records and keeps the clinic clean and organized.

Responsibilities

• Greeting visitors, answering telephones, guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and outreach to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Maintaining a neat and clean facility inside and outside

Job description

VCA Animal Healing Center is seeking an experienced Client Service Representative to be the face of the practice, greeting clients and their pets, answering phones, guiding them to exam rooms, and handling scheduling and follow-ups.

The role involves explaining fees, processing payments, recommending products and services, and educating clients on general animal care. The CSR also maintains medical records and keeps the clinic clean and organized.