Pet Care Client Experience Specialist

Pet Services of Washington, P.S.; Temple City (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Vacation & sick leave

Holiday pay

Medical coverage

Dental coverage

Vision coverage

401(k)

Pet discounts

Job summary

VCA Animal Hospitals in California is seeking a Client Service Representative to join our team. The role focuses on delivering exceptional client service for pets and their owners, handling front-desk tasks, scheduling, and payments.

Salary is hourly, ranging from $17.00 to $19.50 per hour, depending on experience. Benefits include medical/dental/vision, vacation and sick time, 401(k), and generous pet discounts. Equal opportunity employer.

Qualifications

• Front-desk responsibilities including greeting visitors, answering phones, and guiding clients and their pets to exam rooms.
• Handling scheduling and confirmations of appointments.
• Presenting and explaining fees to clients and processing payments.
• Maintaining medical records, charts and correspondence.

Responsibilities

• Greeting visitors and guiding pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees and processing payments.
• Educating clients on general pet care and product options.
• Maintaining medical records, charts and correspondence.
• Ensuring the clinic is clean and organized at all times.

Skills

Customer service

Front-desk tasks

Scheduling

Fees explanation

Medical records

Payments processing

Job description

VCA Animal Hospitals in California is seeking a Client Service Representative to join our team. The role focuses on delivering exceptional client service for pets and their owners, handling front-desk tasks, scheduling, and payments.

Salary is hourly, ranging from $17.00 to $19.50 per hour, depending on experience. Benefits include medical/dental/vision, vacation and sick time, 401(k), and generous pet discounts. Equal opportunity employer.