Pet Care Client Experience Specialist

Heartland Veterinary Partners; Indianapolis (IN); Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Résumé du poste

Oaklandon Family Vet is seeking a friendly Client Service Representative to manage front desk operations and create exceptional client experiences. You will handle calls, appointments, and patient record updates with a focus on accuracy and empathy.

As the first point of contact, you will guide clients through procedures, present medications and take-home items, and ensure clean, organized public spaces. Weekend availability and veterinary exposure are valued for success.

Qualifications

• Weekend availability.
• High school diploma or equivalent.
• Previous veterinary experience preferred.

Responsabilités

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Connaissances

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Formation

High School Diploma or Equivalent

Description du poste

Oaklandon Family Vet is seeking a friendly Client Service Representative to manage front desk operations and create exceptional client experiences. You will handle calls, appointments, and patient record updates with a focus on accuracy and empathy.

As the first point of contact, you will guide clients through procedures, present medications and take-home items, and ensure clean, organized public spaces. Weekend availability and veterinary exposure are valued for success.