Pet Care Client Experience Specialist

amerivet; El Paso (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

AmeriVet in the United States is hiring a Client Service Representative to be the first and last face clients see. You will manage appointments, answer calls, and maintain accurate client and patient records to support the medical team.

You'll use our tech systems to streamline processes, send reminders, and connect clients with veterinary care. If you value compassionate service and organized, friendly client interactions, this role offers growth and a supportive team.

Qualifications

• High school diploma or equivalent work experience.
• Excellent communication and compassionate client service.
• Prior customer service experience, preferably in veterinary or healthcare.
• Basic proficiency with technology and scheduling platforms.
• Strong organization and multitasking abilities.

Responsibilities

• Answer calls and emails with professional service.
• Schedule appointments based on client and veterinarian availability.
• Update patient records accurately in the system.
• Process billing, payments, and insurance claims.
• Assist with front-desk operations and promote services.

Skills

Communication skills

Customer service experience

Tech-savvy

Multitasking

Team player

Education

High school diploma or equivalent

Tools

Scheduling software

CRM software

Job description

AmeriVet in the United States is hiring a Client Service Representative to be the first and last face clients see. You will manage appointments, answer calls, and maintain accurate client and patient records to support the medical team.

You'll use our tech systems to streamline processes, send reminders, and connect clients with veterinary care. If you value compassionate service and organized, friendly client interactions, this role offers growth and a supportive team.