Pet Care Client Experience Specialist

Pet Services of Washington, P.S.; Cottonwood Heights (UT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Pet discounts

Paid vacation

Job summary

VCA Willow Creek Pet Center is seeking an experienced Client Service Representative to join our team. We are dedicated to the health and well-being of every pet and to delivering exceptional service to our clients and their pets.

The CSR serves as the face of the practice, greeting clients, answering phones, scheduling visits, handling payments, and guiding pets to exam rooms while maintaining a clean, professional environment.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean at all times.

Job description

VCA Willow Creek Pet Center is seeking an experienced Client Service Representative to join our team. We are dedicated to the health and well-being of every pet and to delivering exceptional service to our clients and their pets.

The CSR serves as the face of the practice, greeting clients, answering phones, scheduling visits, handling payments, and guiding pets to exam rooms while maintaining a clean, professional environment.