Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Waco (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Dental and vision coverage

Employee assistance program

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, maximize the veterinary team's productivity, and ensure exceptional service in a welcoming hospital environment. You will educate clients about wellness plans and veterinary services and assist with documentation, payments, and scheduling.

The role emphasizes strong communication, multitasking, and a friendly, proactive approach to ensure client satisfaction and retention.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old.

Responsibilities

• Guide the flow of clients and pets through the hospital to maximize productivity and care.
• Provide professional, efficient service, educate clients about wellness plans and services.
• Assist clients with documentation, pet information, and scheduling.

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, maximize the veterinary team's productivity, and ensure exceptional service in a welcoming hospital environment. You will educate clients about wellness plans and veterinary services and assist with documentation, payments, and scheduling.

The role emphasizes strong communication, multitasking, and a friendly, proactive approach to ensure client satisfaction and retention.