Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Mesa (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401(k) with match

Paid time off

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to manage the flow of clients and pets, maximize team productivity, and deliver outstanding client care in a welcoming environment. You will assist with documentation, invoicing, and scheduling while promoting wellness plans and services.

The role requires clear English communication, strong organizational skills, and a patient-centered approach. Weekend/evening hours are possible to meet hospital needs.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

Responsibilities

• Drive flow of clients and pets through hospital to maximize productivity.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets.
• Assist clients with documentation, pet records, and invoicing; dispense prescription items as needed.
• Schedule future appointments and manage opening/closing procedures; maintain accurate balances.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Time Management

Problem Solving

Organization

Teamwork

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to manage the flow of clients and pets, maximize team productivity, and deliver outstanding client care in a welcoming environment. You will assist with documentation, invoicing, and scheduling while promoting wellness plans and services.

The role requires clear English communication, strong organizational skills, and a patient-centered approach. Weekend/evening hours are possible to meet hospital needs.