Client Experience & Pet Care Coordinator

A Caring Doctor (North Carolina), P.C.; Apex (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Student Debt Relief Program (for FT DV

Paid Time Off

Mental Health Resources

Life Insurance

Disability Coverage

FSA/HSA

Parental Leave

Continuing Education Allowance

Wellness Plans for Pets

Exclusive Discounts

Job summary

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator (CSC). The CSC drives client and pet flow, supports the veterinary team, and ensures welcoming, efficient service while encouraging wellness visits and referrals.

In this role you will greet clients, manage records, assist with appointments and billing, promote Optimum Wellness Plans, and uphold Banfield's Five Principles of care. A people‑focused communicator with reliability will fit well.

Qualifications

• Leadership and team collaboration skills.
• Strong customer focus and communication.
• Ability to build peer relationships.
• Integrity and trust in client interactions.
• Proactive, action oriented with problem-solving.
• Active listening and customer service mindset.
• Knowledge of preventative care and Optimum Wellness Plans.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Provide professional, efficient service and educate clients about pet health.
• Assist with client onboarding: documentation, pet history in the system.
• Dispense prescriptions, sell retail products, and schedule appointments.
• Support finances with accurate cash handling and closing procedures.
• Perform administrative duties as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care OWPs

Job description

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator (CSC). The CSC drives client and pet flow, supports the veterinary team, and ensures welcoming, efficient service while encouraging wellness visits and referrals.

In this role you will greet clients, manage records, assist with appointments and billing, promote Optimum Wellness Plans, and uphold Banfield's Five Principles of care. A people‑focused communicator with reliability will fit well.