Pet Care Client Advocate (Part-Time)

Pet Services of Washington, P.S.; Allison Park (PA); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team part-time. As the face of the practice, you will greet visitors, answer phones, schedule appointments, process payments, and guide clients and their pets through visits.

The ideal candidate has at least one year of customer service experience, excellent communication, compassion for pets and people, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• At least one year of proven past experience helping customers
• Excellent listening and communication skills
• Compassion for pets and people
• Proven decision-making skills to choose the most appropriate course of action
• Ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Ability to lift up to 40 lbs and work around pets' hazards

Responsibilities

• Greet visitors and answer phones, guiding clients and their pets to exam rooms
• Schedule and confirm appointments
• Place outbound calls for follow-ups and prospective clients
• Present and explain fees and process payments
• Recommend and obtain products and services, including prescriptions
• Answer questions about products and services and educate clients on basic pet care
• Manage medical records, charts, reports and correspondence
• Maintain hospital cleanliness and organization inside and outside

Skills

Customer service experience

Excellent listening and communication

Compassion for pets and people

Proficiency in Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team part-time. As the face of the practice, you will greet visitors, answer phones, schedule appointments, process payments, and guide clients and their pets through visits.

The ideal candidate has at least one year of customer service experience, excellent communication, compassion for pets and people, and the ability to handle multiple tasks in a fast-paced environment.