Pest Operations Leader — Tech Talent & Field Excellence

Ehrlich Pest Control; Beaufort (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid vacation and floating holidays

Tuition reimbursement

Job summary

Ehrlich Pest Control, part of the Rentokil family, is seeking a leader to oversee technician recruiting, training, and development to maximize staff retention and service quality.

The role focuses on hiring residential and commercial pest technicians, evaluating performance, and ensuring safety and regulatory compliance while maintaining strong customer relationships and branch efficiency.

Qualifications

• High school diploma or GED required.
• Maintain licenses/certificates as required by federal, state, and local regulations.
• Maintain valid driver’s license.
• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-a-longs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.
• Monitor and maintain inventory levels of pest / termite control and home services products.

Job description

Ehrlich Pest Control, part of the Rentokil family, is seeking a leader to oversee technician recruiting, training, and development to maximize staff retention and service quality.

The role focuses on hiring residential and commercial pest technicians, evaluating performance, and ensuring safety and regulatory compliance while maintaining strong customer relationships and branch efficiency.