Customer Experience Specialist – Pest Defense

HomeTeam Pest Defense; Pineville (NC); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative to deliver exceptional customer experiences and support service scheduling and billing. You will communicate with prospects and customers, schedule pest control services, and assist with pricing and issue resolution.

The role requires basic computer skills and familiarity with telephone systems, with opportunities for growth and advancement.

Qualifications

• Must have 1 year of previous customer service experience.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.

Responsibilities

• Provide positive customer experiences that affect the customer’s likelihood to continue service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative to deliver exceptional customer experiences and support service scheduling and billing. You will communicate with prospects and customers, schedule pest control services, and assist with pricing and issue resolution.

The role requires basic computer skills and familiarity with telephone systems, with opportunities for growth and advancement.