Customer Service Pro – Pest Defense, Growth & Benefits

HomeTeam Pest Defense; Naples (FL); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Sales commission opportunity

Medical, dental, vision

Company paid life & AD&D

401(k) plan with company match

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition program

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense in Naples, FL is hiring a Customer Service Representative who thrives on delivering positive experiences to customers and supporting service coordination. You will answer questions, schedule pest-related services, handle billing questions, and enter notes in our system while representing an industry-leading team with strong growth opportunities and a comprehensive benefits package.

The role offers competitive hourly pay, a sales commission path, and a friendly, inclusive

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them

Responsibilities

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the PestPac OR system software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• Update notes in system with technician and other employee customer information
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Skills

Customer service

Communication

Telephone etiquette

Education

High school diploma or GED

Tools

PestPac system

Job description

HomeTeam Pest Defense in Naples, FL is hiring a Customer Service Representative who thrives on delivering positive experiences to customers and supporting service coordination. You will answer questions, schedule pest-related services, handle billing questions, and enter notes in our system while representing an industry-leading team with strong growth opportunities and a comprehensive benefits package.

The role offers competitive hourly pay, a sales commission path, and a friendly, inclusive