Pest Control Technical Operations Leader

RNA Rentokil North America; Kentucky; Hybrid; USD 73,000 - 111,000; Full time

Benefits offered by this job

Health benefits starting day 1

401(k) with company matching

Vacation and sick days

Job summary

Rentokil North America is seeking a subject matter expert in pest control strategies for targeted market segments and lines of business, responsible for developing and supporting Operations with best-in-class service delivery protocols and processes.

They monitor service performance against KPIs, analyze data, conduct site assessments, troubleshoot pest infestations, and coach Operations leaders to deploy corrective action plans and elevate technician performance across branches.

Qualifications

• Four year college biological science degree in entomology or related sciences preferred.
• Board Certified Entomologist (BCE) or ACE preferred.
• Minimum 5 years of related structural pest management experience.
• Minimum 2 years of Structural Pest Management field experience.
• Minimum 1 year of management experience.

Responsibilities

• Monitor service performance against KPIs and collaborate with Operations and Sales to meet thresholds.
• Perform site assessments to identify root causes of pest infestations and develop action plans with Operations.
• Coach and develop Branch leaders and front-line Technicians for sustained service quality.
• Drive improvements to protocols and service delivery to enhance customer retention and efficiency.
• Support sales teams in business acquisition and customer relationship building.

Skills

Project management

Change management

Written communication

Verbal communication

Analytical skills

Leadership

Education

Bachelor's degree in biological sciences

Board Certified Entomologist (BCE) or ACE

Job description

Rentokil North America is seeking a subject matter expert in pest control strategies for targeted market segments and lines of business, responsible for developing and supporting Operations with best-in-class service delivery protocols and processes.

They monitor service performance against KPIs, analyze data, conduct site assessments, troubleshoot pest infestations, and coach Operations leaders to deploy corrective action plans and elevate technician performance across branches.