Senior Pest Control Operations Leader

RNA Rentokil North America; Illinois; Hybrid; USD 73,000 - 111,000; Full time

Benefits offered by this job

Benefits Day 1

Job summary

Rentokil North America is seeking a subject matter expert in pest control strategies to develop and support operations with best-practice service delivery protocols. You will coach and develop operational leaders to enable technician success and drive customer satisfaction across multiple accounts.

The role focuses on monitoring KPIs, deploying corrective action plans, and collaborating with sales to acquire business while improving efficiency and financial performance.

Qualifications

• Four year college biological science degree in entomology or related sciences is preferred.
• Board Certified Entomologist (BCE) or ACE preferred.
• A minimum 5 yrs. of related structural pest management experience required.
• 2 years+ of Structural Pest Management field experience
• 1 years+ management experience required.

Responsibilities

• Monitors service performance against KPIs and collaborates with Operations, National Accounts, and Sales to meet thresholds.
• Performs site assessments to identify root causes of pest infestation and helps deploy action plans.
• Coaches Branch leaders to develop pest management competency and improve service quality and customer retention.

Skills

Project management

Change management

Communication

Analytical skills

Leadership

Education

Board Certified Entomologist (BCE) or ACE

BS in entomology or related sciences

Job description

Rentokil North America is seeking a subject matter expert in pest control strategies to develop and support operations with best-practice service delivery protocols. You will coach and develop operational leaders to enable technician success and drive customer satisfaction across multiple accounts.

The role focuses on monitoring KPIs, deploying corrective action plans, and collaborating with sales to acquire business while improving efficiency and financial performance.