Pest Control Operations Lead - Technical Excellence

RNA Rentokil North America; United States; On-site; USD 73,000 - 111,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401(k) retirement plan with company-mà

Vacation days

Floating holidays

Company-paid holidays

Job summary

RNA Rentokil North America is seeking a subject matter expert in pest control strategies to support Operations with best-in-class service delivery protocols. You will analyze data, perform site assessments, and coach leaders to resolve pest and customer satisfaction issues.

Lead with technical excellence, develop corrective actions, and mentor technicians while collaborating with Operations, National Accounts, and Sales to improve retention and efficiency.

Qualifications

• Four year college biological science degree in entomology or related sciences is preferred, but not required.
• Board Certified Entomologist (BCE) or ACE preferred.
• A minimum 5 yrs. of related structural pest management experience required.
• 2 years+ of Structural Pest Management field experience.
• 1 years+ management experience required.

Responsibilities

• Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met.
• Performs site assessments to identify root causes of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan.
• Works collaboratively with Technical Account Managers and National Account Managers to drive actions and recommendations resolution by RTX and customers.
• Coaches and develops pest management knowledge and acumen of Operations leaders to enable development and coaching of Technicians.

Skills

Project management

Change management

Written communication

Analytical skills

Education

BSc in biology/entomology or related

Board Certified Entomologist (BCE) or ACE

Job description

RNA Rentokil North America is seeking a subject matter expert in pest control strategies to support Operations with best-in-class service delivery protocols. You will analyze data, perform site assessments, and coach leaders to resolve pest and customer satisfaction issues.

Lead with technical excellence, develop corrective actions, and mentor technicians while collaborating with Operations, National Accounts, and Sales to improve retention and efficiency.