Pest Control Customer Care Specialist

Rollins, Inc.; Peoria (AZ); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid vacation and holidays

Employee discounts

Tuition reimbursement

Volunteer opportunities

Job summary

Orkin is seeking a Customer Service Specialist in Peoria, AZ to help customers feel we've delivered on our promise. You’ll join a 120+ year industry leader with growth opportunities, comprehensive benefits, and award-winning training.

No industry experience required to start a rewarding career with Orkin. Responsibilities include handling calls, scheduling service visits, routing optimization, and maintaining accurate customer data while prioritizing privacy and satisfaction.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in software and web-based applications.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and web-based systems to track routes and visits.
• Schedule technicians to minimize drive time and suggest alternative routes.
• Identify customer concerns and determine needed services.
• Maintain the customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Support quality assurance programs and protect customer privacy.

Skills

Customer service

Communication skills

Microsoft Office

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Peoria, AZ to help customers feel we've delivered on our promise. You’ll join a 120+ year industry leader with growth opportunities, comprehensive benefits, and award-winning training.

No industry experience required to start a rewarding career with Orkin. Responsibilities include handling calls, scheduling service visits, routing optimization, and maintaining accurate customer data while prioritizing privacy and satisfaction.