Remote Brazil: Junior Customer Success Analyst

Jobgether SRL; United States; Remote; USD 9,900 - 14,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Meal allowance

Profit sharing

Birthday day off

Wellness services

Job summary

Jobgether is a remote-friendly SaaS provider focused on customer success, onboarding, and retention. The company cultivates a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.

We are seeking a Customer Success professional to manage onboarding journeys, monitor adoption, and drive ongoing engagement across a fully remote Brazil-based setup. A strong emphasis on communication, negotiation, and data-driven decision making is

Qualifications

• Experience in Customer Success, onboarding, or SaaS support.
• Strong analytical and organizational skills; comfortable with CRM and KPIs.
• Excellent communication and negotiation skills; interest in AI.

Responsibilities

• Manage a portfolio of customers during onboarding, monitoring progress, engagement, and adoption.
• Support customer retention by identifying churn risks, negotiating, and developing action plans with stakeholders.
• Use data, automation, and AI-enabled tools to prioritize interactions and operate the portfolio efficiently.

Skills

Customer onboarding

SaaS knowledge

CRM systems

Analytical skills

Negotiation

Relationship building

AI curiosity

Tools

CRM systems

Data analytics tools

Job description

Jobgether is a remote-friendly SaaS provider focused on customer success, onboarding, and retention. The company cultivates a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.

We are seeking a Customer Success professional to manage onboarding journeys, monitor adoption, and drive ongoing engagement across a fully remote Brazil-based setup. A strong emphasis on communication, negotiation, and data-driven decision making is