Personal Lines Team Leader — Service & Growth

Capstone Search Group; Raleigh (NC); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Capstone Search Group is assisting an independent insurance agency in the Mid-Atlantic region by recruiting an experienced Personal Lines Supervisor, Team Leader. You will oversee the personal lines group, optimize service workflows, support client retention, and guide daily operations to drive growth.

This role focuses on people development—recruiting, onboarding, training, and continuous coaching—while maintaining high service standards.

Qualifikationen

• Independent agency experience is required with deep knowledge of personal lines programs, products, markets, and service processes.
• Prior supervisory/management experience is required.
• State insurance license.

Aufgaben

• Oversee the personal lines group and optimize service workflows to support client retention and growth.
• Troubleshoot and resolve escalated service issues within the agency management system.
• Participate in recruiting, onboarding, training, and ongoing performance coaching for employees.
• Liaise with other departments, report updates to executives on team goals and performance.

Kenntnisse

Independent agency experience

Supervisory/management experience

State insurance license

Jobbeschreibung

Capstone Search Group is assisting an independent insurance agency in the Mid-Atlantic region by recruiting an experienced Personal Lines Supervisor, Team Leader. You will oversee the personal lines group, optimize service workflows, support client retention, and guide daily operations to drive growth.

This role focuses on people development—recruiting, onboarding, training, and continuous coaching—while maintaining high service standards.