Personal Lines Service Specialist: Client Coverage & Support

Element Risk Management; Medina (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Element Risk Management in Medina, OH, is seeking a Personal Lines Client Service Specialist to service personal lines client needs by analyzing customers’ needs and options, supporting account managers and executives. The role requires at least five years in personal lines underwriting and marketing with a multi-line insurance agency or brokerage, plus strong verbal and written communication skills.

The position emphasizes service, accuracy, and customer care across endorsements, billing, and

Qualifications

• College degree or equivalent is desired.
• Five years of experience in personal lines underwriting and marketing with a multi-line insurance agency or brokerage operation.
• Thorough understanding of the agency system and strong verbal/written communication skills.

Responsibilities

• Support Account Managers and Account Executives to develop and retain customers.
• Answer questions from clients regarding coverage when applicable.
• Assist existing policyholders with endorsements, billing, EOIs, and coverage changes.
• Collaborate with Account Managers and Account Executives on feedback about customer/market conditions.
• Handle calls and assist with visits for risk and coverage requirements, claims, renewals, and additional lines.

Skills

Communication

Customer service

Independent decision-making

Education

College degree or equivalent

Job description

Element Risk Management in Medina, OH, is seeking a Personal Lines Client Service Specialist to service personal lines client needs by analyzing customers’ needs and options, supporting account managers and executives. The role requires at least five years in personal lines underwriting and marketing with a multi-line insurance agency or brokerage, plus strong verbal and written communication skills.

The position emphasizes service, accuracy, and customer care across endorsements, billing, and