Personal Lines Service Pro: Client Coverage

Element Risk Management; Front Royal (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Element Risk Management in Front Royal, VA is seeking a Personal Lines Client Service Specialist to support account managers and executives by assessing client needs and options, and by handling endorsements and coverage changes.

The role emphasizes strong communication, professional insurance knowledge, and careful adherence to agency policies while delivering exceptional service to personal lines clients.

Qualifications

• College degree or equivalent is desired.
• Five years of experience in personal lines underwriting and marketing.
• Familiar with agency systems and processes.

Responsibilities

• Support Account Managers and Account Executives to develop and retain customers.
• Answer questions from clients regarding coverage when applicable.
• Assist existing policyholders with endorsements, billing, EOIs, and coverage changes.
• Collaborate with Account Managers and Account Executives on feedback about customers and market conditions.
• Handle calls and visits related to risks, coverage, claims, new business and remarkets.
• Ensure changes and endorsements comply with company requirements.

Skills

Communication skills

Personal lines knowledge

Independent decision making

Education

College degree

Job description

Element Risk Management in Front Royal, VA is seeking a Personal Lines Client Service Specialist to support account managers and executives by assessing client needs and options, and by handling endorsements and coverage changes.

The role emphasizes strong communication, professional insurance knowledge, and careful adherence to agency policies while delivering exceptional service to personal lines clients.