Personal Lines Operations Director — Growth & Leadership

Huff Insurance; Pasadena (MD); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) plan

401(k) matching

Bonus based on performance

Paid time off

Zusammenfassung

Huff Insurance in Pasadena, MD is seeking an experienced Personal Lines Department Manager to lead our growing PL team. The role emphasizes coaching, workflow optimization, and retention targets while maintaining high client service standards.

You will oversee renewals, endorsements, and channel improvements, partnering with leadership on strategy and staffing to support growth and exceptional client outcomes.

Qualifikationen

• 5+ years of Personal Lines insurance experience.
• 2+ years in a leadership or supervisory role.
• Active P&C license (MD or ability to obtain).
• Strong knowledge of PL coverage, underwriting, and carriers.
• Experience with agency management systems (Applied Epic preferred).
• Excellent communication, coaching, and organizational skills.

Aufgaben

• Lead, coach, and support Personal Lines Account Managers and CSRs
• Oversee daily workflow, task distribution, and service standards
• Manage renewals, endorsements, remarketing, and escalated client issues
• Improve processes, implement automation, and ensure workflow consistency
• Drive retention goals (target 92–95%) and support cross‑selling initiatives
• Ensure accuracy, compliance, and quality control across the department
• Collaborate with agency leadership on strategy, reporting, and staffing

Kenntnisse

Personal Lines insurance

Leadership

Coaching

Customer service

Ausbildung

Active P&C license

Tools

Applied Epic

Jobbeschreibung

Huff Insurance in Pasadena, MD is seeking an experienced Personal Lines Department Manager to lead our growing PL team. The role emphasizes coaching, workflow optimization, and retention targets while maintaining high client service standards.

You will oversee renewals, endorsements, and channel improvements, partnering with leadership on strategy and staffing to support growth and exceptional client outcomes.