Personal Lines CSR — Service & Growth with Equity

Tropolis Insurance; Northville (MI); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Flexible time off

11 paid holidays

401(k) with 100% match

Medical, dental, and vision options

Job summary

A leading national insurance brokerage is seeking a Customer Service Representative for Personal Property and Casualty. This role entails supporting clients and internal partners with service needs across the policy life cycle, ensuring accurate processing, and maintaining high-quality customer service. The ideal candidate will have at least 3 years of experience, a current Property and Casualty insurance license, and strong communication skills. Tropolis offers a competitive benefits package, including flexible time off and a 401(k) with matching contributions.

Qualifications

• At least 3 years of experience in an independent insurance agency.
• Working knowledge of personal lines coverages and processing requirements.
• High attention to detail and commitment to compliance.

Responsibilities

• Serve as a primary contact for client service requests.
• Process policy changes and service requests accurately.
• Assist with new business onboarding and renewals.

Skills

Property and Casualty insurance license

Communication skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Applied Epic

Job description

A leading national insurance brokerage is seeking a Customer Service Representative for Personal Property and Casualty. This role entails supporting clients and internal partners with service needs across the policy life cycle, ensuring accurate processing, and maintaining high-quality customer service. The ideal candidate will have at least 3 years of experience, a current Property and Casualty insurance license, and strong communication skills. Tropolis offers a competitive benefits package, including flexible time off and a 401(k) with matching contributions.