Personal Lines CSR

Jonus Group; Lancaster (Lancaster County); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Onsite with potential for hybrid

Job summary

The Jonus Group seeks two dedicated Personal Lines Customer Service Representatives (CSRs) to join a growing team in Lancaster. Ideal candidates have a Personal Lines P&C license and at least two years of experience handling high-net-worth client accounts, delivering attentive service, policy changes, and renewals.

You will work with HawkSoft (training provided) to manage accounts and service A-Z. Onsite work is preferred with potential for hybrid arrangements, and the compensation includes a

Qualifications

• Active Property & Casualty license required.
• Minimum of 2 years in personal lines insurance.
• Familiarity with HawkSoft software is a plus; training provided.

Responsibilities

• Provide A-Z servicing for personal lines insurance accounts, focusing on high-net-worth clients.
• Handle 90% renewal business and 10% new business.
• Utilize HawkSoft software for account management (training provided if necessary).
• Deliver exceptional customer service by addressing client inquiries, processing policy changes, and ensuring timely renewals.
• Collaborate with team members to maintain a respectful and hard-working environment.

Skills

P&C license

Personal lines experience

Coachable

Flexible

Hard-working

HawkSoft

Tools

HawkSoft

Job description

Personal Lines Customer Service Representative (CSR)

Job Summary

Seeking two dedicated and professional Personal Lines Customer Service Representatives (CSRs) to join a growing team. This role offers an exciting opportunity to work in a high-growth environment with a focus on delivering exceptional service to our clients. The ideal candidates will have experience in personal lines insurance, a Property & Casualty (P&C) license, and a strong commitment to excellence.

Compensation Package

• Salary: $65,000 - $75,000 annually, commensurate with experience.
• Benefits: Comprehensive benefits package.

Responsibilities

• Provide A-Z servicing for personal lines insurance accounts, focusing on high-net-worth clients.
• Handle 90% renewal business and 10% new business.
• Utilize HawkSoft software for account management (training provided if necessary).
• Deliver exceptional customer service by addressing client inquiries, processing policy changes, and ensuring timely renewals.
• Collaborate with team members to maintain a respectful and hard-working environment.

Qualifications/Requirements

• Licenses/Certifications: Active Property & Casualty (P&C) license required.
• Experience: Minimum of 2 years in personal lines insurance.
• Technical Skills: Familiarity with HawkSoft software is a plus; training will be provided for candidates with limited experience.
• Soft Skills: Coachable, flexible, and hard-working with a strong commitment to client satisfaction.
• Work Arrangement: Onsite preferred, with potential for hybrid work arrangements.

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