Remote Insurance CSR: Personal Lines & Client Care

Polly; United States; Remote; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

3 weeks paid time off

Matching 401(k) contributions

Job summary

Polly is seeking a Customer Service Representative to join our Personal Lines Service team in the United States. The ideal candidate will provide outstanding service to our customers by handling inquiries and account management tasks professionally.

This role requires excellent customer support experience, strong communication skills, and a Property & Casualty Insurance License. Polly offers competitive compensation between $43k and $56k, and benefits like medical insurance and paid time off.

Qualifications

• Proven customer support experience or experience as a customer service representative.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong attention to detail with time management and decision-making skills.
• Excellent written and verbal communication skills.

Responsibilities

• Servicing all aspects of client accounts including policy changes and cancellations.
• Developing strong relationships with clients and carriers.
• Identifying and assessing customers' needs to achieve satisfaction.

Skills

Customer support experience

Time management

Attention to detail

Communication skills

Technical savviness

Education

Property & Casualty (P&C) Insurance License

Tools

Microsoft Office

AMS 360 or similar software

Job description

Polly is seeking a Customer Service Representative to join our Personal Lines Service team in the United States. The ideal candidate will provide outstanding service to our customers by handling inquiries and account management tasks professionally.

This role requires excellent customer support experience, strong communication skills, and a Property & Casualty Insurance License. Polly offers competitive compensation between $43k and $56k, and benefits like medical insurance and paid time off.