Customer Service Representative Auto and Home Insurance

Scott Goodman Insurance; Henderson (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Opportunity for advancement

Professional Development

Job Stability

Job summary

A local insurance agency in Henderson, Nevada is seeking a Property & Casualty Personal Lines Customer Service Representative (CSR) to provide exceptional customer service. The ideal candidate will have a minimum of 1-2 years of direct experience in a P&C insurance environment and strong communication skills. This role involves managing client accounts, answering inquiries, and maintaining detailed records in a fast-paced, team-oriented office environment. Competitive salary and flexible schedule provided.

Qualifications

• Direct experience handling personal auto and home policies.
• Minimum 1-2 years of recent work experience in a P&C insurance agency or carrier.
• Organized with strong time management skills.

Responsibilities

• Service personal auto, homeowners, renters, and related casualty policies.
• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes and updating policies.

Skills

Excellent customer service skills

Strong verbal and written communication skills

Proficiency with Office Software

Highly organized

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Benefits/Perks
• Professional Development
• Job Stability

Job Position: Property & Casualty Personal Lines Customer Service Representative (CSR)

Applicants must have direct Property & Casualty insurance experience—please apply only if your resume reflects this background. We’re not a big corporate office—we’re a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit.

We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast-paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products.

Qualifications:

• To Apply: Please submit your resume showing your insurance-related job titles, employers, and dates of employment. Applications without documented P&C insurance experience will not be reviewed.
• Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing)
• Minimum 1–2 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify)
• Experience working with multiple carriers
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills; strong verbal and written communication abilities to explain policies, coverage options, and claim procedures to customers
• Highly organized with strong time management skills
• Proficiency with Office Software; familiarity with Microsoft Office Suite (Word, Excel, Outlook), email, and other office productivity tools
• Bilingual (not required)

Responsibilities:

• Service personal auto, homeowners, renters, and related casualty policies
• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Answer customer inquiries, handle complaints, and resolve issues
• Schedule appointments, maintain calendar, filing, manage customer accounts, and track policies and claims
• Maintain detailed records of client interactions
• Review audits and/or policies
• Multitasking: manage multiple customer requests and administrative tasks simultaneously
• Self-motivated and collaborative team member

We’re looking for someone who thrives in a fast-paced, small-office setting and contributes to a positive, team-oriented environment. The ideal candidate will have strong interpersonal skills, a cooperative attitude, and the ability to work closely with agents, customer service reps, and clients to support daily operations and client needs.