Personal Lines Client Advocate

Gallagher; Rolling Meadows (IL); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher in Rolling Meadows, IL is seeking a Client Service Specialist in Personal Lines to deliver responsive, high-quality support while developing skills to become a trusted partner for clients. You will learn to identify needs, guide decisions, and contribute to stronger client relationships using digital tools.

The role requires 1–2 years in customer service or insurance, and a current P&C license. You will join a team focused on accuracy, efficiency, and proactive problem solving in a

Qualifications

• 1–2 years of customer service, insurance, or related experience.
• Hold a P&C license.
• Clear communication, client-friendly.
• Detail-oriented with strong prioritization.

Responsibilities

• Act as a trusted contact within a pooled model, delivering accurate support across Personal Lines.
• Manage inbound and outbound interactions across channels with clear, relationship-focused service.
• Handle billing inquiries, guide payments and resolutions.
• Process policy changes, endorsements, cancellations, and renewals with accuracy.

Skills

Client service

P&C license

Insurance knowledge

Communication skills

Problem solving

Job description

Gallagher in Rolling Meadows, IL is seeking a Client Service Specialist in Personal Lines to deliver responsive, high-quality support while developing skills to become a trusted partner for clients. You will learn to identify needs, guide decisions, and contribute to stronger client relationships using digital tools.

The role requires 1–2 years in customer service or insurance, and a current P&C license. You will join a team focused on accuracy, efficiency, and proactive problem solving in a