Personal Lines Account Manager - In-Office RI

The Hilb Group, LLC; Barrington, Northern (RI, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA plans

401(k) with company match

Voluntary benefits

Job summary

The Hilb Group, LLC is seeking a motivated Personal Lines Account Manager to join our team in Barrington or Middletown, RI. This in-office role focuses on proactive relationship management, handling inquiries, billing, endorsements, and carrier coordination.

Ideal candidates have 3+ years in customer service or sales within the property & casualty insurance space, strong communication skills, and proficiency with AMS360.

Qualifications

• Minimum High School degree.
• 3+ years of experience in customer service and/or sales in the p&c insurance industry.
• Strong interpersonal skills and ability to communicate via phone or email.
• Superior listening skills and ability to probe customer needs and opportunities.
• Self-directed with good decision making and time management skills.
• Proficient PC skills; knowledge of insurance software including AMS360.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business.
• Handle billing, service and endorsement requests and process necessary paperwork associated with requested.
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship.
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary.
• Maintain knowledge of all company systems and offerings.

Skills

Customer service

Sales

Communication

Time management

AMS360

Education

High School diploma

Tools

AMS360

Job description

The Hilb Group, LLC is seeking a motivated Personal Lines Account Manager to join our team in Barrington or Middletown, RI. This in-office role focuses on proactive relationship management, handling inquiries, billing, endorsements, and carrier coordination.

Ideal candidates have 3+ years in customer service or sales within the property & casualty insurance space, strong communication skills, and proficiency with AMS360.