Personal Lines Account Manager

CPC Cranston P&C; Barrington (RI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical Coverage

Dental Coverage

Vision Coverage

FSA/HSA Plans

401(k) with Employer Match

Critical Illness Insurance

Accident Insurance

Hospital Indemnity

Supplemental Life Insurance

Legal and Identity Protection

Pet Benefits

Generous PTO

Job summary

Hilb Group is seeking a motivated Personal Lines Account Manager to join our team in Barrington or Middletown, RI. This in-office position focuses on servicing a book of business and maintaining strong client relationships with carriers.

The ideal candidate has 3+ years of experience in customer service or sales in the P&C insurance industry, excellent communication skills, and proficiency with AMS360. If you are organized and goal-oriented, apply now.

Qualifications

• Minimum high school diploma.
• 3+ years of experience in customer service and/or sales in the P&C insurance industry.
• Strong interpersonal and communication skills via phone or email.
• Ability to listen and probe customer needs with question-based selling and retention.
• Self-directed with good decision making and time management.
• Proficient with AMS360 insurance software.

Responsibilities

• Proactively manage an assigned book of business as primary client relationship manager.
• Handle inquiries regarding coverages, policy changes, and questions.
• Handle billing, service and endorsement requests and process paperwork.
• Act as liaison between customer and carrier to ensure mutually beneficial relationship.
• Review renewals and negotiate pricing when necessary.
• Maintain knowledge of company systems and offerings.

Skills

Customer service

Sales experience

P&C insurance knowledge

Interpersonal skills

Communication

Time management

Education

High School diploma

Tools

AMS360

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to join our team. This position will report to our agency located in either Barrington, RI or Middletown, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business.
• Handle billing, service and endorsement requests and process necessary paperwork associated with requested.
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship.
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary.
• Maintain knowledge of all company systems and offerings.

Qualifications

• Minimum High School degree.
• 3+ years of experience in customer service and/or sales in the p&c insurance industry.
• Strong interpersonal skills and ability to effectively communicate via phone or email.
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques.
• Self-directed with good decision making and time management skills.
• Proficient PC skills; knowledge of insurance software including AMS360.

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.

An awesome team of professionals! The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws. Founded in 2009, Hilb Group is a Top 25 middle-market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, human resources consulting, and retirement services to businesses and individuals throughout the nation. Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity, and growth drive our actions to benefit every client.