Personal Lines Account Manager — In-Office Client Care & Growth

Hilb Group; Hartselle (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Medical & Dental

Vision

FSA/HSA

401(k) Match

Pet Benefits

PTO

Job summary

Hilb Group in Hartselle, AL is seeking a Personal Lines Account Manager to join our in-office team. You will serve as the primary client relationship manager, handling inquiries, policy changes, billing and endorsements while negotiating renewals to maximize client satisfaction.

The ideal candidate has 3+ years in customer service or sales within the P&C insurance industry, strong communication skills, and is proficient with AMS360.

Qualifications

• High school diploma required.
• 3+ years in customer service and/or sales in P&C insurance.
• Strong interpersonal and communication skills.
• Self-directed with good decision making and time management.
• Proficient PC skills; AMS360 knowledge.

Responsibilities

• Proactively manage an assigned book of business as the primary client relationship manager for servicing and maintenance.
• Handle inquiries regarding coverages, policy changes, and general insurance questions for lines of business.
• Process billing, service and endorsement requests and related paperwork.
• Act as liaison between customer and carrier to ensure mutual benefits.
• Review renewal/expiration lists, obtain updated information, and negotiate renewal pricing when needed.
• Maintain knowledge of all company systems and offerings.

Skills

Customer service

Sales

Interpersonal skills

Communication via phone/email

Time management

Question-based selling

Education

High School Diploma

Tools

AMS360

Job description

Hilb Group in Hartselle, AL is seeking a Personal Lines Account Manager to join our in-office team. You will serve as the primary client relationship manager, handling inquiries, policy changes, billing and endorsements while negotiating renewals to maximize client satisfaction.

The ideal candidate has 3+ years in customer service or sales within the P&C insurance industry, strong communication skills, and is proficient with AMS360.