Personal Lines Account Manager

PGA Peck Glasgow; Madison (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term and Short-Term Disability

401(k) with company match

Generous PTO

Job summary

PGA Peck Glasgow in Madison, AL is seeking a motivated Personal Lines Account Manager. You will manage a book of business, serve as the primary client relationship manager, and handle insurance inquiries regarding coverages and policy changes.

The ideal candidate has over 3 years of experience in customer service or sales in the P&C insurance industry. The role offers comprehensive benefits, including medical, dental, vision, and 401(k) matching.

Qualifications

• 3+ years of experience in customer service and/or sales in the P&C insurance industry.
• Strong interpersonal skills and ability to effectively communicate via phone or email.
• Self-directed with good decision making and time management skills.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager.
• Handle inquiries regarding insurance coverages and policy changes.
• Act as liaison between customer and carrier.

Skills

Customer service and/or sales experience in the P&C insurance industry

Strong interpersonal skills

Effective communication skills

Superior listening skills

Self-directed with good decision making

Proficient PC skills; knowledge of AMS360

Tools

AMS360

Job description

Overview

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development.The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to join our team. This position will report to our agency located in Madison, AL. It is an in-office position.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions related to lines of business.
• Handle billing, service and endorsement requests and process the necessary paperwork associated with requested transactions.
• Act as liaison between customer and carrier, working closely with both to ensure a mutually beneficial relationship.
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary.
• Maintain knowledge of all company systems and offerings.

Qualifications

• 3+ years of experience in customer service and/or sales in the P&C insurance industry.
• Strong interpersonal skills and ability to effectively communicate via phone or email.
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques.
• Self-directed with good decision making and time management skills.
• Proficient PC skills; knowledge of insurance software including AMS360.

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.

Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.