Personal Lines Account Manager: Client Growth & Renewals

Jonus Group; Fayetteville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Professional development

Job summary

Jonus Group is seeking a dedicated Personal Lines Account Manager to oversee an assigned book of personal lines and deliver outstanding client service. You will handle new business, renewals, and cross-sell opportunities while supporting agency producers in growing accounts.

The role requires strong insurance knowledge, excellent communication, and a proactive approach to retention and service excellence. A license within 90 days is expected if not already held.

Qualifications

• Minimum of 3 years of personal lines property and casualty experience.
• Strong knowledge of personal lines coverages, underwriting, and rating.
• Active Property & Casualty license or ability to obtain within 90 days.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Manage an assigned book of personal lines accounts and maintain client relationships.
• Handle day-to-day client requests, calls, correspondence, and inquiries.
• Process account transactions including applications, quotations, IDs, endorsements, binders, renewals, and follow-ups.
• Oversee renewals and maintain strong client retention through proactive service.
• Conduct annual coverage reviews and suggest additional coverages or higher limits.

Skills

Client communication

Customer service

Relationship management

Attention to detail

Organizational skills

Education

College degree

Tools

Agency management system

Job description

Jonus Group is seeking a dedicated Personal Lines Account Manager to oversee an assigned book of personal lines and deliver outstanding client service. You will handle new business, renewals, and cross-sell opportunities while supporting agency producers in growing accounts.

The role requires strong insurance knowledge, excellent communication, and a proactive approach to retention and service excellence. A license within 90 days is expected if not already held.