Client-Centric Personal Lines Account Manager

Jonus Group; New Orleans (LA); On-site; USD 45,000 - 70,000; Full time

Job summary

Jonus Group is seeking a motivated Personal Lines Account Manager to develop and maintain strong client relationships and deliver personalized insurance solutions in a fast-paced environment. The role focuses on managing personal lines accounts, handling inquiries, and ensuring client satisfaction through proactive service and effective communication.

The ideal candidate will have proven account management experience in insurance, hold an active Property and Casualty license or willingness to

Qualifications

• Proven experience in account management, customer service, or related roles within the insurance industry; personal lines experience preferred.
• Licensure: Active Property and Casualty Insurance License (or willingness to obtain within a specified timeframe).
• Strong communication, interpersonal, and problem-solving skills, with the ability to build and maintain client relationships effectively.
• Demonstrated ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Proficiency in using insurance management systems, Microsoft Office Suite, and/or other CRM tools.
• High level of professionalism, attention to detail, and commitment to exceeding client expectations.
• A solid understanding of personal lines insurance products, coverage options, and industry practices is highly desirable.
• Enthusiasm and initiative to continuously grow and develop within the role.

Responsibilities

• Act as the primary point of contact for new and existing clients, providing exceptional personal lines insurance account management.
• Review, analyze, and evaluate the insurance needs of clients to recommend appropriate coverage options tailored to individual needs.
• Foster positive relationships with clients, insurance carriers, and team members to ensure prompt and consistent communication.
• Process changes, renewals, and endorsements on client accounts to maintain accurate documentation.
• Handle billing questions, claims inquiries, and policy-related concerns with professionalism and accuracy.
• Conduct periodic reviews of client accounts to ensure adequate coverage and identify opportunities for upselling or cross-selling additional products.
• Resolve client issues and concerns in a timely and empathetic manner.
• Stay up to date on industry trends, policies, and regulations to assist clients effectively and ensure compliance.
• Collaborate with the sales and customer service teams to achieve company goals and ensure seamless customer experiences.

Skills

Account management

Customer service

Communication

Multitasking

Problem-solving

Education

Property and Casualty Insurance License

Tools

Insurance management systems

Microsoft Office

CRM tools

Job description

Jonus Group is seeking a motivated Personal Lines Account Manager to develop and maintain strong client relationships and deliver personalized insurance solutions in a fast-paced environment. The role focuses on managing personal lines accounts, handling inquiries, and ensuring client satisfaction through proactive service and effective communication.

The ideal candidate will have proven account management experience in insurance, hold an active Property and Casualty license or willingness to