Personal Injury Pre-Litigation Case Manager

Malman Law; Chicago (IL); Hybrid; USD 50,000 - 67,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with firm contribution (3%)

Paid Time Off and holidays

Employee Assistance Program (EAP)

Hybrid work flexibility

Job summary

Malman Law in Chicago is seeking a Personal Injury Pre-Litigation Case Manager to guide clients from intake through settlement preparation. You will manage a busy caseload with timely progress and ensure accurate documentation.

The ideal candidate is detail-oriented, proactive, and capable of coordinating with attorneys, paralegals, and support staff. Hybrid schedule with strong client service and communication skills.

Qualifications

• 2–5 years of personal injury case management experience.
• Strong knowledge of medical terminology and insurance processes.
• Experience with SmartAdvocate or similar case management systems.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Bilingual (Spanish/English) a plus.

Responsibilities

• Manage a high-volume caseload from intake to pre-litigation resolution.
• Serve as primary client contact with updates and inquiries.
• Review and summarize medical records and bills.
• Communicate with medical providers on treatment status and balances.
• Coordinate property damage claims and insurance communications.
• Prepare demand packages for attorney review.
• Track treatment progress and ensure documentation is collected.
• Maintain case notes in SmartAdvocate and ensure file compliance.
• Assist attorneys with case strategy and settlement prep.
• Monitor deadlines and ensure timely follow-up.
• Collaborate with attorneys, paralegals, and support staff.

Skills

Communication skills

Medical terminology

Organizational skills

Bilingual Spanish/English

Tools

SmartAdvocate

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Personal Injury Pre-Litigation Case Manager

Full Time Clerical Chicago, IL, US

3 days ago Requisition ID: 1058

Salary Range: $50,000.00 To $67,000.00 Annually

Job Description

The Case Manager plays a critical role in guiding clients through the pre-litigation process. This position is responsible for managing an assigned caseload from intake through settlement preparation, ensuring consistent client communication, accurate documentation, and timely case progression.

The ideal candidate is detail-oriented, proactive, and comfortable managing multiple deadlines while delivering exceptional client service.

Key Responsibilities

Manage a high-volume caseload of personal injury matters from intake through pre-litigation resolution

Serve as primary point of contact for clients, providing regular case updates and responding to inquiries

Order, review, and summarize medical records and bills

Communicate with medical providers regarding treatment status and outstanding balances

Coordinate property damage claims and insurance communications

Prepare demand packages and supporting documentation for attorney review

Track treatment progress and ensure all necessary documentation is collected

Maintain accurate case notes in SmartAdvocate and ensure file compliance

Assist attorneys with case strategy support and settlement preparation

Monitor deadlines and ensure timely follow-up on outstanding items

Collaborate cross-functionally with attorneys, paralegals, and support staff

Preferred Qualifications

2–5 years of experience in personal injury case management preferred

Strong knowledge of medical terminology and insurance processes

Experience working in SmartAdvocate or similar case management system preferred

Excellent written and verbal communication skills

Strong organizational and time-management skills

Ability to manage competing priorities in a fast-paced environment

Bilingual (Spanish/English) a plus

Base salary range: $50,000 - $67,000 annually, commensurate with experience. Final offers are subject to candidate qualifications, experience, and internal equity considerations.

Benefits include:

Medical, Dental, and Vision coverage (BCBS options available)

Employer-sponsored 401(k) contribution (3% firm contribution)

Paid Time Off and paid holidays

Employee Assistance Program (EAP)

Hybrid work flexibility based on team needs and performance