Case Manager

Jeffrey S. Glassman; Boston (MA); On-site; USD 27,552 - 45,460; Full time

Benefits offered by this job

401(k) (no match)

Health insurance

Public transportation reimbursement

Collaborative team environment

Opportunities for growth and continuing legal education

Job summary

A personal injury law firm in Boston is seeking a full-time Case Manager to independently manage a caseload of pre-litigation personal injury cases. The ideal candidate will have 3–5 years of experience in personal injury law, strong skills in medical record analysis, and excellent communication abilities. The role offers a collaborative environment with benefits including health insurance and opportunities for growth, all in a remote setup.

Qualifications

• Minimum 3–5 years of experience in a Personal Injury law firm.
• Deep understanding of personal injury law and medical terminology.
• Strong proficiency in case management systems.

Responsibilities

• Manage a caseload of pre-litigation personal injury cases.
• Review and summarize medical records to assess case value.
• Serve as the primary point of contact for clients.

Skills

Case management

Medical record analysis

Communication skills

Organizational skills

Proficiency in Microsoft Office Suite

Job description

Key Responsibilities

• Case Management & Legal Support:
• Independently manage a caseload of pre-litigation personal injury cases from intake through settlement.
• Coordinate and track the lifecycle of each case, including file setup, ongoing client communication, and legal support tasks.
• Analyze and interpret legal documents, accident reports, insurance policies, and demand packages.
• Medical Record & Treatment Oversight:
• Manage medical treatment timelines and proactively identify gaps or delays in care.
• Review, analyze, and summarize medical records to assess case value and liability.
• Work directly with providers to ensure timely receipt of bills and records and maintain updated medical summaries.
• Client Communication & Coordination:
• Serve as the primary point of contact for clients; maintain regular, empathetic, and clear communication throughout the case.
• Guide clients through treatment plans, property damage claims, and documentation needs.
• Document Preparation & Organization:
• Draft and proof correspondence, demands, and other legal documents.
• Maintain accurate, up-to-date electronic files and ensure proper documentation of all case activity.
• Administrative & Process Management:
• Manage deadlines, statutes, and legal calendar tracking.
• Identify opportunities to streamline workflow and improve case progression processes.

Requirements

• Minimum 3–5 years of experience in a Personal Injury law firm, with demonstrated ability to manage a full caseload independently.
• Deep understanding of personal injury law, medical terminology, and treatment timelines.
• Strong skills in medical record analysis and understanding how to build a compelling injury narrative.
• Excellent communication and interpersonal skills; capable of handling sensitive client interactions with professionalism and compassion.
• Superior organizational skills and attention to detail.
• Strong proficiency in case management systems and Microsoft Office Suite.
• Self-motivated, reliable, and comfortable working in a remote team-based environment.

Benefits

• 401(k) (no match)
• Health insurance
• Public transportation reimbursement
• Collaborative and values-based team environment
• Opportunities for growth and continuing legal education

Schedule

• Monday to Friday
• Day shift (no weekends)

Job Type

Full-time

Pay

$20.00 - $33.00 per hour (depending on experience)