Personal Injury Case Manager — Client Care & Caseflow

Socket.dev; San Diego (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Dental & Vision

Medical Plans

Retirement Plan

FSA

PTO & Birthday Off

Job summary

Socket.dev in San Diego seeks a Personal Injury Case Manager to guide injured clients through a stressful process, keep cases organized, and move them toward settlement. You will be the steady, empathetic point of contact from intake through resolution.

You will track deadlines, coordinate medical treatment, manage records and insurance, and keep attorneys aligned. A customer-service mindset, strong organization, and the ability to balance multiple priorities are essential; Spanish language

Qualifications

• At least one year of experience in personal injury case management (preferred)
• Fluent in Spanish (preferred)
• Genuine customer service mindset, empathetic, patient, and proud to make clients feel cared for
• Strong organizational and time management skills: you can juggle multiple priorities without dropping the ball
• Clear, confident written and verbal communication
• A proactive mindset: you spot problems before they become emergencies
• A collaborative team player who works well across departments, including comfort coordinating with medical providers and insurance adjusters
• Comfort reading and organizing medical records and bills is a plus
• Must be flexible and comfortable working extended hours as needed to support litigation deadlines, trial schedules, and case demands
• This is a full time, on site role. Standard hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with overtime required when necessary to meet litigation deadlines, trial schedules, and case demands.

Responsibilities

• Deliver Exceptional Client Support: Serve as a warm, reliable point of contact for clients throughout their case
• Deliver Exceptional Client Support: Complete client introductions and maintain regular check ins on treatment and recovery
• Deliver Exceptional Client Support: Respond to client questions and concerns promptly and with empathy
• Deliver Exceptional Client Support: Coordinate reassignment communications and follow up with non responsive clients to keep them engaged in their treatment and case
• Deliver Exceptional Client Support: Facilitate smooth communication between attorneys and clients
• Manage Treatment, Records & Insurance: Monitor clients' medical treatment, flag gaps in care, and track progress toward maximum medical improvement
• Manage Treatment, Records & Insurance: Order, follow up on, and organize medical records and billing from providers
• Manage Treatment, Records & Insurance: Identify and track all applicable insurance coverage, including at fault/liability, UM/UIM, MedPay, and health, along with carriers, claim numbers, adjusters, and policy limits
• Manage Treatment, Records & Insurance: Negotiate with medical providers to help maximize the client's net recovery
• Manage Treatment, Records & Insurance: Track medical and health insurance liens, including Medicare and Medi Cal where applicable, and letters of protection, and support timely resolution
• Manage Treatment, Records & Insurance: Coordinate vehicle repairs and property damage resolution for auto accident clients
• Manage Treatment, Records & Insurance: Assemble demand packages and track demand and settlement deadlines
• Manage Treatment, Records & Insurance: Prepare the client's settlement breakdown of costs, expenses, and liens once a case settles
• Keep Cases Moving: Attend attorney meetings and capture key decisions, action items, and deadlines
• Keep Cases Moving: Keep case blueprints and the case management tracker current with case status, treatment status, and progress
• Keep Cases Moving: Monitor critical deadlines, including the Statute of Limitations, UM/UIM demand deadlines, and demand/settlement deadlines; track court deadlines for cases in litigation
• Keep Cases Moving: Keep cases advancing from intake through treatment, demand, and settlement, following up so nothing stalls
• Keep Cases Moving: Track case progress and report updates during team meetings
• Coordinate Scheduling & Coverage: Schedule and coordinate depositions, medical examinations (IME/DME), mediations, and hearings
• Coordinate Scheduling & Coverage: Resolve scheduling conflicts in coordination with attorneys
• Coordinate Scheduling & Coverage: Monitor team communications to ensure scheduling needs are addressed quickly

Skills

Personal injury case management

Spanish language

Customer service mindset

Organizational skills

Time management

Written and verbal communication

Proactive mindset

Team player

Job description

Socket.dev in San Diego seeks a Personal Injury Case Manager to guide injured clients through a stressful process, keep cases organized, and move them toward settlement. You will be the steady, empathetic point of contact from intake through resolution.

You will track deadlines, coordinate medical treatment, manage records and insurance, and keep attorneys aligned. A customer-service mindset, strong organization, and the ability to balance multiple priorities are essential; Spanish language