Personal Injury Case Manager: Client-Centered Case Navigator

Shegerian & Associates; Los Angeles (CA); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Dental and vision fully paid

Medical premiums covered

Retirement contribution

Annual FSA contribution

Birthday off

Job summary

Shegerian & Associates in Los Angeles seeks a Personal Injury Case Manager who guides injured clients through a stressful process, keeping cases organized and moving from intake through settlement. You’ll provide exceptional client support, track deadlines, coordinate medical treatment and records, and keep attorneys aligned.

You will monitor treatment progress, manage insurance and vehicle/property damage matters, assemble demand packages, and ensure timely settlements while maintaining a

Qualifications

• At least one year of experience in personal injury case management (preferred).
• Fluent in Spanish (preferred).
• Genuine customer service mindset, empathetic, patient, and proud to make clients feel cared for.
• Strong organizational and time management skills: you can juggle multiple priorities without dropping the ball.
• Clear, confident written and verbal communication.
• A proactive mindset: you spot problems before they become emergencies.
• A collaborative team player who works well across departments, including comfort coordinating with medical providers and insurance adjusters.
• Comfort reading and organizing medical records and bills is a plus.
• Must be flexible and comfortable working extended hours as needed to support litigation deadlines, trial schedules, and case demands.
• This is a full time, on site role. Standard hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with overtime required when necessary to meet litigation deadlines, trial schedules, and case demands.

Responsibilities

• Serve as a warm, reliable point of contact for clients throughout their case.
• Maintain regular check-ins on treatment and recovery.
• Coordinate communications between attorneys and clients.
• Monitor medical treatment and track progress toward maximum medical improvement.
• Organize medical records and billing from providers.
• Identify and track all applicable insurance coverage, including at fault/liability, UM/UIM, MedPay, and health, along with carriers, claim numbers, adjusters, and policy limits.
• Negotiate with medical providers to maximize the client''s net recovery.
• Track medical and health insurance liens, including Medicare and Medi Cal where applicable, and letters of protection, and support timely resolution.
• Coordinate vehicle repairs and property damage resolution for auto accident clients.
• Assemble demand packages and track demand and settlement deadlines.
• Prepare the client''s settlement breakdown of costs, expenses, and liens once a case settles.
• Attend attorney meetings and capture key decisions, action items, and deadlines.
• Keep case blueprints and the case management tracker current with case status, treatment status, and progress.
• Monitor critical deadlines, including the Statute of Limitations, UM/UIM demand deadlines, and demand/settlement deadlines; track court deadlines for cases in litigation.
• Keep cases advancing from intake through treatment, demand, and settlement, following up so nothing stalls.
• Track case progress and report updates during team meetings.
• Schedule and coordinate depositions, medical examinations (IME/DME), mediations, and hearings.
• Resolve scheduling conflicts in coordination with attorneys.
• Monitor team communications to ensure scheduling needs are addressed quickly.

Skills

Client coordination

Organization

Time management

Written & verbal

Empathy

Team collaboration

Flexibility

Job description

Shegerian & Associates in Los Angeles seeks a Personal Injury Case Manager who guides injured clients through a stressful process, keeping cases organized and moving from intake through settlement. You’ll provide exceptional client support, track deadlines, coordinate medical treatment and records, and keep attorneys aligned.

You will monitor treatment progress, manage insurance and vehicle/property damage matters, assemble demand packages, and ensure timely settlements while maintaining a