In-Branch Teller: Help Clients Reach Financial Goals

Citizens Bank; Conway (NH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Meaningful work

Community involvement

Career development

Health benefits

Job summary

Citizens Bank is hiring a front-line associate to greet customers in lobby, guide transactions via mobile app or ATMs, and provide personalized financial advice. You will connect customers to Bankers for next steps while educating them on Citizens products and benefits.

Compliance with policies, cash handling, and regulations is required. The role emphasizes customer-centric service, strong communication, and willingness to work branch hours, including weekends and evenings.

Qualifications

• High School degree or GED is required.
• Minimum 6 months of experience processing transactions (cash/digital payments).
• Minimum 1 year of customer experience, recommending and referring products/services.

Responsibilities

• Greet customers in lobby and assist with simple transactions using mobile app or ATMs.
• Provide personalized financial guidance and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions.
• Follow all financial policies, cash handling rules, and applicable laws/regulations.

Skills

Listening skills

Communication

Questioning & needs

Problem solving

Customer-centric

Digital literacy

Flexible hours

Education

High School degree or GED

Job description

Citizens Bank is hiring a front-line associate to greet customers in lobby, guide transactions via mobile app or ATMs, and provide personalized financial advice. You will connect customers to Bankers for next steps while educating them on Citizens products and benefits.

Compliance with policies, cash handling, and regulations is required. The role emphasizes customer-centric service, strong communication, and willingness to work branch hours, including weekends and evenings.