Client-Centric Teller I: Grow Your Banking Career

TD Bank Group; Springfield (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

TD Bank Group in Springfield, MA seeks a Frontline Banking Associate to orchestrate client flow, deliver accurate everyday banking services, and deepen relationships with clients. You will educate customers on products, guide self-serve options, and coordinate referrals to partners to help clients reach financial goals.

The role requires flexibility to work evenings, weekends, and holidays, with a strong focus on risk awareness and compliance in all client interactions.

Qualifications

• High school diploma or GED required with 1 year of client-facing experience.
• Experience can include volunteering, education, or military experience.
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours including evenings, weekends and holidays.
• Strong organizational and communication skills; ability to be concise and clear.

Responsibilities

• Orchestrates client experience by managing client flow and inquiries.
• Delivers high-touch, relationship-driven banking experiences.
• Educates clients on banking products and self-serve solutions.
• Refers clients to appropriate partners to meet financial goals.
• Ensures compliant outcomes with risk and policy adherence.

Skills

Organization skills

Communication skills

Problem solving

Multitasking

Time management

Independent work

Risk awareness

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank Group in Springfield, MA seeks a Frontline Banking Associate to orchestrate client flow, deliver accurate everyday banking services, and deepen relationships with clients. You will educate customers on products, guide self-serve options, and coordinate referrals to partners to help clients reach financial goals.

The role requires flexibility to work evenings, weekends, and holidays, with a strong focus on risk awareness and compliance in all client interactions.