Client Banking Associate (Part-Time) — Growth & Training

TD Bank Group (TD); Springfield (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

TD Bank in Springfield, Massachusetts seeks a customer service associate to provide hospitality-driven, relationship-focused banking. You will guide clients through everyday transactions, educate them on digital tools, and refer opportunities to appropriate partners to help achieve financial goals.

The role emphasizes accurate transactions, high-touch service, and adherence to risk and regulatory standards, with flexible hours including evenings and weekends.

Qualifications

• High school diploma or GED.
• 1 year demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• First point of contact for clients, guiding traffic flow and delivering a high touch client experience.
• Delivers accurate, efficient everyday banking transactions and deepens relationships by identifying needs.
• Educates clients on appropriate products and self-serve solutions.
• Uses knowledge of banking products to evaluate and recommend client solutions.
• Performs a broad range of client transactions within established financial limits.
• Identifies and escalates non-standard issues per internal policy.

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank in Springfield, Massachusetts seeks a customer service associate to provide hospitality-driven, relationship-focused banking. You will guide clients through everyday transactions, educate them on digital tools, and refer opportunities to appropriate partners to help achieve financial goals.

The role emphasizes accurate transactions, high-touch service, and adherence to risk and regulatory standards, with flexible hours including evenings and weekends.