Personal Banking Advisor

Citizens; Newport (RI); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Volunteer time off

Matching charitable donations

Health insurance

401(k) with company match

Tuition assistance

Mental health programs

Student loan discounts

Job summary

Citizens Bank is seeking a friendly, outgoing individual to join our Newport branch as a Customer Service Associate. You’ll help customers with financial needs, build lasting relationships, and promote digital banking solutions.

You’ll work 40 hours per week with varying shifts, including weekends. The role emphasizes strong communication, problem solving, and a commitment to excellent service in a community-focused bank.

Qualifications

• 2+ years in sales and customer service to meet or exceed goals
• Excellent communication and questioning to identify needs
• Proven ability to build relationships and refer products/services

Responsibilities

• Assist customers with financial solutions across spending, saving, borrowing and investing needs
• Provide tailored recommendations to help customers achieve financial goals
• Introduce and enable digital banking channels and mobile app usage

Skills

Sales & customer service

Strong communication

Problem-solving

Digital tools familiarity

Relationship building

Education

High School diploma or GED

Job description

Citizens Bank is seeking a friendly, outgoing individual to join our Newport branch as a Customer Service Associate. You’ll help customers with financial needs, build lasting relationships, and promote digital banking solutions.

You’ll work 40 hours per week with varying shifts, including weekends. The role emphasizes strong communication, problem solving, and a commitment to excellent service in a community-focused bank.