Personal Banker II: Relationship & Solutions Specialist

Fifth Third Bank; Houston (TX); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive plan

Job summary

Fifth Third Bank in Houston seeks a Personal Banker II to deliver exceptional customer experiences by building relationships and understanding financial needs. You will present suitable solutions, collaborate with partners, and uphold bank policies while guiding customers through their financial journey.

The role emphasizes sales and service, cross-selling opportunities, and adherence to risk management. It includes participation in the bank's Total Rewards program and benefits package.

Qualifications

• High School Diploma or GED required; 1 year of customer service experience preferred
• Experience in a sales environment is required; financial industry experience is a plus
• Ability to develop comfort with both new customers and deepening relationships
• Capable of professionally representing Fifth Third Bank in verbal and written communication
• Ability to analyze credit and financial information
• Demonstrates business acumen and sound decision making
• S.A.F.E. Act registration required at time of employment

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships with a book of business
• Use consultative selling to uncover needs and tailor recommendations
• Maintain knowledge of products, services, and processes
• Collaborate with internal partners to meet customer needs and resolve issues
• Analyze customer credit data to ensure suitable solutions
• Provide customer support reinforcing value of current and new technology
• Adhere to the Bancorp Code of Conduct and Ethics
• Other duties as assigned

Skills

Customer service

Sales experience

Communication skills

Financial analysis

Education

High School Diploma / GED

College degree or equivalent

Job description

Fifth Third Bank in Houston seeks a Personal Banker II to deliver exceptional customer experiences by building relationships and understanding financial needs. You will present suitable solutions, collaborate with partners, and uphold bank policies while guiding customers through their financial journey.

The role emphasizes sales and service, cross-selling opportunities, and adherence to risk management. It includes participation in the bank's Total Rewards program and benefits package.